Having trouble finishing your order? The fix usually depends on which step of checkout you're stuck on. Find your situation below.
Stuck on the Address page
Please check the following:
- All required fields are filled in (these are usually marked with an asterisk *)
- Your address is complete — street, house number, city, postal/zip code, and country are all included
- Your postal/zip code is in the correct format for your country
- There are no extra spaces or special characters in any field
Stuck on the Payment page
Please check the following:
- Your card or bank details are entered correctly (card number, expiry date, CVC, name on card)
- Your billing address matches the one on file with your bank or card issuer
- Your card or account has sufficient funds and hasn't expired
- You're using a payment method accepted by PastBook
Stuck somewhere else
If you're stuck on a different page, we're happy to help — just follow the steps in the section below.
- Take a screenshot of the page you're stuck on, including any error message.
- Email the screenshot to help@pastbook.com.
- Our support team will get back to you with next steps as soon as possible.