After ordering from the PastBook iOS & android app, your phone uploads full-resolution photos to our servers. If the upload gets stuck or fails, follow these steps.
Fix a stuck upload
- Open the app, go to Orders, and "resume upload"
- If you don't see "resume upload" then;
Update the app: Open the App Store and check if a PastBook update is available. Install any updates.
Force quit the app: Swipe up from the bottom of your screen and hold. Find the PastBook app and swipe it up to close it.
Reopen the app: Open PastBook again. Look for a Resume upload button and tap it.
Keep the app open: Do not lock your phone screen, switch to other apps, or let your phone go to sleep during the upload.
Ensure a stable internet connection: Use Wi-Fi for the best results. The upload requires a stable connection throughout the process.
If the upload still fails
Open your book preview and check if any photos are missing or blank.
If missing photos are visible, try replacing or deleting them. See How to replace a photo.
If the problem continues, contact PastBook support at help@pastbook.com. Include: Your phone model (e.g., iPhone 14 Pro).
The PastBook app version (visible in the App Store).
A description of what happens when you try to upload.
What happens to your order
Your order status will update "uploaded" then "Printing" once all photos are received. If we do not receive all photos, we will contact you by email before printing.