If the courier couldn't deliver your parcel, it usually goes to a local depot or pickup point for a limited time before it's returned to us. Collect it or rearrange delivery as soon as you can.
What to do
- Open your tracking link from the shipping confirmation email. It shows where the parcel is and how to rearrange delivery.
- Collect it from the depot or pickup point before the carrier's deadline [confirm: typical holding time, e.g. 7–14 days].
- If the tracking says the parcel is on its way back to us, email help@pastbook.com with your order number and the correct address.
What happens when a parcel comes back to us
We email you to confirm the right address before we reship. If the delivery failed because the address was wrong or incomplete, we'll let you know and agree the reshipping cost with you before sending it again.