If your tracking shows "delivered" but your parcel isn't there, check the places below first. If you still can't find it, email us and we'll investigate with the carrier and reship your order if it's lost.
Check these first
- Ask your neighbours and building reception or mailroom.
- Look around your home for a safe place the courier may have used (porch, garden, bin store).
- Check your letterbox and email for a "sorry we missed you" card or message. The parcel may be at a local post office or pickup point.
- Check the delivery address in your order confirmation email.
Still missing?
Email help@pastbook.com with:
- Your order number (or the email address you ordered with)
- Your full shipping address and phone number
- A screenshot of the tracking page, if you have one
We'll open an investigation with the carrier. If the parcel is confirmed lost, we reprint and reship your order free of charge under our Happiness Guarantee.