If your PastBook has not arrived within the expected delivery timeframe, follow these steps.
Step 1: Check your tracking information
- Look for the shipping confirmation email from PastBook. Use the tracking code to check the current status of your package. See How to find your tracking information.
Step 2: Check common delivery locations
Check with your neighbors.
Check your local post office or mail sorting facility.
Check any delivery safe place you may have set up with your courier.
Step 3: Verify your address
- Check your order confirmation email to make sure the shipping address is complete and correct. Incomplete addresses can cause delivery delays or returns.
Step 4: Contact PastBook support
If you have completed the steps above and still cannot locate your order, contact PastBook support at help@pastbook.com. Please include:
Your order number or the email address used to place the order.
Your shipping address.
Your phone number (so the courier can contact you if needed).
We will investigate the status of your shipment and find a solution for you.