Sometimes we need to pause your order before sending it to production. If this happens, we will email you to explain what is needed.
Common reasons your order may be on hold
Incomplete address: Your shipping address is missing information (apartment number, ZIP code, etc.).
PO Box for some countries: We cannot be ship to PO Box addresses in many countries. We will ask for a physical address.
Missing phone number: A phone number is required for delivery to some countries.
Missing photos: Some photos in your book did not load correctly and appear blank.
Book exceeds 500 pages: You need to remove some photos to bring it under the page limit.
Duplicate order: We noticed you may have ordered the same book twice and want to confirm.
Book was deleted online: The online version of your book was deleted after ordering, and we cannot retrieve it for printing.
What to do
Check your email (including spam/junk folders) for a message from PastBook.
Follow the instructions in the email.
Reply to the email or contact help@pastbook.com to let us know how you would like to proceed.
Your order will remain on hold until we hear from you. Once the issue is resolved, we will send your book to production.