If your order arrives damaged, misprinted, or has quality issues, PastBook will reprint it free of charge.
Our customers' happiness is our priority, and we will do everything possible to make sure that your order turns out just right. Your photos will look great, and we want to make sure that the quality is outstanding. We do not alter the content of your order in any way, unless you ask us to.
What's covered
- Damaged, misprinted, or lost copies — If your order arrives damaged, is misprinted, or is lost in the mail, we will reprint it and send you a new copy free of charge.
- Quality issues — If there are minor quality issues with your order, we will contact you and fix the problem together.
- Content changes — We do not alter the content of your order in any way, unless you specifically ask us to. If you're unable to make corrections in the book yourself, just let us know and we'll be happy to help.
How to get help
If any of the above applies to your order, contact us and our Customer Happiness Team will help you find the best solution.