PastBook's general policy is no refunds, with specific exceptions outlined below. Use this article to determine which exception (if any) applies to the customer's situation.
Want to cancel and get a refund?
Was the order placed within the last 30 minutes?
If yes: cancellation and refund are possible — contact customer support at help@pastbook.com
If no: cancellation/refund is no longer possible as the book is already in production.
Book arrived damaged, lost in transit, or misprinted
Confirm the issue (damage, misprint, or lost in transit) send a photo along with the issue at help@pastbook.com
You will receive a free reprint, processed with extra quality control applied
No refund is issued — resolution is reprint only
Customer is unhappy with the order received
Ask the customer to check whether the book matches exactly how it appeared online (preview/proof) when they ordered
If it does not match → ask the customer to email help@pastbook.com with details/screenshots for review
If it does match → this does not qualify for reprint/refund under this policy.